Cancellation & Refund Policy
Last updated: 3 September 2026
This policy explains how to cancel a Wovara CRM subscription and when a refund is issued. Wovara CRM is operated by Go4Lead, 9 Rajat Nagar, Ramdev Road, Pali, Rajasthan 306401, India. Questions about anything below go to grow@go4lead.com.
In short
- First payment: full refund if you ask within 7 days.
- Renewals: not refundable once the new period starts — cancel before renewal to avoid the charge.
- Unused prepaid wallet balance is always refundable on request.
- Approved refunds are submitted within 3 business days, landing in 5–7 business days after that.
Free trial
Every account starts on a free trial. No payment method is required to begin, and a trial that is never upgraded simply expires. There is nothing to cancel and nothing to refund.
Cancelling a subscription
You can cancel at any time from Settings → Billing inside the app, or by emailing grow@go4lead.com from the address on the account. Cancellation stops the next renewal. Your workspace stays usable until the end of the period you have already paid for, and we do not cut access off mid-period.
Refunds
- Within 7 days of a first payment. If Wovara CRM is not right for you, write to us within seven days of your first subscription payment and we will refund it in full.
- Renewals. Subscription renewals are not refundable once the new period has begun, because the service is available to you for that period. Cancel before the renewal date to avoid being charged.
- Service failure on our side. If the platform is unavailable for a prolonged period through our fault, contact us — we will refund or credit the affected part of the period. We would rather resolve it than argue about it.
- WhatsApp message charges. Messages sent through the WhatsApp Business Platform are billed by Meta according to Meta's own per-message rates. Those charges reflect messages that have already been delivered and are not refundable by us. Any prepaid balance you have not spent remains yours and is refundable on request.
How refunds are paid
Approved refunds are returned to the original payment method. We submit the refund within 3 business days of approving it; the money typically reaches your account within 5–7 business days after that, depending on your bank or card issuer. We will tell you when the refund has been submitted.
How to request a refund
Email grow@go4lead.com from the address on the account, telling us the workspace name and what went wrong. We reply to refund requests within 2 business days.